From Friday 3 December 2021, we will be operating under the new COVID-19 Protection Framework (traffic lights).
My Vaccine Pass certificates will be required for everyone taking part in any of our experiences or visiting any of our sites. People under the age of 12 years and 3 months are not required to show proof of vaccination. We reserve the right to verify the pass through the NZ Pass verifier app and/or asking for valid ID.
At Orange and Green, social distancing and mask wearing is encouraged.
At Red, 1 metre social distancing and face coverings are required.
If you’re feeling unwell, please avoid entering our sites.
Please know that this is not a reflection of our personal beliefs, but a system we must adhere to in order to remain open and operating.
Q. I have a booking, but I'm not vaccinated. Will I receive a refund?
A. If your booking was made with us before 3 December 2021, we will provide a full refund. Our standard terms and conditions apply to bookings made after 3 December 2021.
Q. When will I need to show My Vaccine Pass?
A. On check in our staff will be using the government NZ Pass verifier app to check vaccine certificates.
Q. What if I've only had one shot of the vaccination?
A. You will only be able to experience our products if you have a suitable COVID-19 vaccination certificate.
Q. What if I have a medical exemption?
A. You will need to show your domestic vaccination status certificate to experience our products.
Q. How will you track my vaccination certificate?
A. No vaccination certificate information will be stored on site. Your My Vaccine Pass will be scanned through the NZ Pass verifier app.