Frequently Asked Questions

Got some questions about riding a Jet boat with KJet or the Time Tripper underwater experience?  View our most frequently asked questions below or feel free to contact us if you can’t find what you’re looking for.

KJet Jet Boat

Why should I choose KJet?

Where do we start? There are so many reasons! Some of these are:

– We are the world’s first commercial Jet boat company, offering fun and scenic rides on Queenstown’s waterways since 1958.

– Our trips are fantastic value for money, 60 minutes of Jet boating covering 45 kilometres on Lake Wakatipu, the Kawarau River and the Shotover River.

– Convenient departure locations. We depart from the Main Town Pier in the centre of Queenstown Bay (60 minute Jet boat ride) and from the Queenstown Marina in Frankton (approx. 40 minute Jet boat ride). We can also pick up from The Rees and Hilton Jetties, please contact our reservations team for more information.

– We have a modern fleet with 4 twin engine V8 Jet boats, and 4 single engine Jet boats, designed to do full 360° spins.

– For more information about our trips visit our KJet Experience page.

Do I need to make a booking?

Our trips depart the Main Town Pier in Queenstown Bay every hour on the hour. We are open and operating 365 days of the year, weather permitting.
Reservations are highly recommended, either online or by calling our Reservations Team on 0800 52 92 72 or +64 3 409 0000.

What time do your trips go?

We go every hour, on the hour from 10am – 6pm.

What should I wear?

For your comfort we recommend that you dress for the weather conditions on the day, keeping in mind that in our boats you will be travelling at a top speed of 95kph and therefore the wind-chill can be frosty! Don’t forgot to bring a pair of sunglasses (or goggles in winter) sunscreen, as well as hats & gloves in winter months. Please ensure your little ones are dressed especially warm.

Do you provide spray jackets?

Spray jackets are not provided. Please bring a waterproof jacket with you or you can purchase a poncho before your Jet Boat ride for just $5.

Can I take my bags on the boat?

We are able to store backpacks or handbags. We do request that you please leave your valuables at home.

Can I take my camera on board the boat?

On our trip there are many fantastic photo opportunities so YES, we’d love you to take your camera on board to capture these moments. However your camera is taken on board at your own risk, keep in mind with Jet boating there is the risk of getting slightly wet and we need you to be able to hold on to the hand rails, especially during our 360° spins. If you need more information about this please chat to our Reservations Team and Drivers when you check-in for your trip.

Will I get wet?

Part of the fun with Jet boating is the spray and drama! We recommend you bring your own waterproof jacket. If you are really worried about getting wet then please request to our staff that you sit in the centre seats of the boat. Please note we can’t guarantee seating.

What do you provide?

We provide life jackets in a variety of sizes up to 4XL.

Can you Jet boat in winter?

Absolutely! Make sure you dress warmly, with a hat and gloves, layers and closed shoes. We also have heated hand-rails to keep your hands toasty and warm.

Do you sell merchandise?

Yes, absolutely! We have a range of merchandise available for purchase. Please enquire with our team at the Main Town Pier or KJet Marina, Frankton.

Can we get a family discount?

YES! We have a fantastic Family Pack offer for 2 adults and 2 children or 2 adults and 1 child.
Check out our Family Pack details.

What is your child age?

Our child age is 5-14 years. Children must be accompanied by an adult to ride the Jet boat. Our Infant age is 2-4 years and travel for FREE with an accompanying adult, but must be able to fit into one of our infant life jackets. There must be one adult for every infant booked.

What are the weight/height restrictions to ride KJet?

Children – there is no height restriction to ride KJet. However, children must be able to fit into one of our life jackets.

Adults – we do not have a weight restriction to ride KJet but you must be able to fit into one of our life jackets. We have a wide variety of life jackets available going up to a maximum size of 4XL.

Because we don’t have height or weight restrictions, the decision on whether the child can sit independently or sit on a guardians lap is subject to KJet staff discretion at the time of check-in.  When sitting on a guardian’s lap, the guardians arms must be wrapped around the child, holding on to the handrail to help secure the child during the trip especially when the boat spins. The guardian has more control seated like this as opposed to the child sitting beside other passengers where there is more chance of movement during spins.

Can I go Jet boating with KJet while I am pregnant?

Unfortunately, pregnant thrill-seekers are unable to ride KJet.

Is it wheelchair accessible?

Yes absolutely, as long as a caregiver can help carry you down a set of stairs and assist you with getting in and out of the Jet boat.

Can I ride with KJet if I have a medical or physical condition?

Please get in contact with our team if you have a medical or physical condition that may affect the enjoyment of your ride. If for any reason, you are unable to get in and out of the Jet boat by yourself, you will need to have a support person with you to help you get in and out of the Jet boat. If you are unable to hold onto the handrail or brace yourself with your feet throughout the duration of the ride, you will need to have a support person travel with you. If you’re unsure about an existing condition, we recommend you consult with your doctor prior for advice. Please contact us if you have any questions or concerns.

Time Tripper

How long is the experience?

The show is approx. 14 minutes, followed by 15 minutes of underwater viewing.

Where is it?

Time Tripper is located under Lake Wakatipu in our underwater viewing observatory at the Main Town Pier.

Can we get a family discount?

At the moment our rates are $15 per adult and $8 per child, it doesn’t get any better than that!

What is your child age?

Our child age is 3-14 years. Our Infant age is 0-2 years and are FREE with an accompanying adult.

Is it wheelchair accessible?

Unfortunately the Time Tripper experience is not wheelchair accessible as it is 5 metres below the water and accessed by two flights of stairs, however if a caregiver is able to carry you down and up two flights of stairs you are most welcome to come down!

Can you film it?

We kindly request no filming and for mobile phones to be switched off during show reel. Food and drink is not permitted in the theatre.

Does it include a Jet boat trip?

No, the Time Tripper session does not include a Jet boat trip.

Didn’t find what you were looking for? Flick us an email or give us a call or check out our terms and conditions.