Frequently Asked Questions
Got some questions about riding a Jet boat with KJet or the Time Tripper experience? View our most frequently asked questions below or feel free to contact us if you can’t find what you’re looking for.
KJet Jet Boat
Why should I choose KJet?
Where do we start? There are so many reasons! Some of these are:
– We are the world’s first commercial Jet boat company, offering fun and scenic rides on Queenstown’s waterways since 1958.
– Our trips are fantastic value for money, 60 minutes of Jet boating covering 45 kilometres on Lake Wakatipu, the Kawarau River and the Shotover River.
– We depart from the Main Town Pier in the centre of Queenstown Bay, walking distance from most central hotels. Check in is 15 minutes prior to your trip departure time.
– We have a modern fleet with 4 twin engine V8 Jet boats, and 4 single engine Jet boats, designed to do full 360° spins.
– For more information about our trips visit our KJet Experience page.
Do I need to make a booking?
Our trips depart the Main Town Pier in Queenstown Bay every hour on the hour. We are open and operating 365 days of the year, weather permitting.
Reservations are highly recommended, either online or by calling our Reservations Team on 0800 52 92 72 or +64 3 409 0000.
What time do your trips go?
We go every hour, on the hour from 10am – 6pm.
What should I wear?
For your comfort we recommend that you dress for the weather conditions on the day, keeping in mind that in our boats you will be travelling at a top speed of 95kph and therefore the wind-chill can be frosty! Don’t forgot to bring a pair of sunglasses (or goggles in winter) sunscreen, as well as hats & gloves in winter months. Please ensure your little ones are dressed especially warm.
Can I take my bags on the boat?
Bags are not allowed on the Jet boats. Under Covid-19 Alert Level 1 we are able to offer complimentary storage of your belongings. We advise however, that your leave your valuables at home.
Can I take my camera on board the boat?
On our trip there are many fantastic photo opportunities so YES, we’d love you to take your camera on board to capture these moments. However your camera is taken on board at your own risk, keep in mind with Jet boating there is the risk of getting slightly wet and we need you to be able to hold on to the hand rails, especially during our 360° spins. If you need more information about this please chat to our Reservations Team and Drivers when you check-in for your trip.
How do I get free digital photos?
We photograph every trip that departs from the Main Town Pier only and free digital photos are included with every ticket purchased when you depart from this location. We are unable to provide photographs if you depart from any other location as photos are taken in Queenstown Bay only. When you return to the Main Town Pier you will be given a QR code which you scan with the photo app on any smart phone, and you will be taken to the Magic Memories website where you can view and download your photos. You can also login in using the code on your photo card here.
If you have any issues accessing your photos, please email our team on firstname.lastname@example.org
Will I get wet?
Part of the fun with Jet boating is the spray and drama! If you are really worried about getting wet then please request to our staff that you sit in the centre seats of the boat. Please note we can’t guarantee seating. We recommend you bring your own waterproof jacket.
Can you Jet boat in winter?
Absolutely! Make sure you dress warmly, with a hat and gloves, layers and closed shoes. We also have heated hand-rails to keep your hands toasty and warm.
Can we get a family discount?
YES! We have a fantastic Family Pack offer for 2 adults and 2 children.
Check out our Family Pack details.
What is your child age?
Our child age is 5-14 years. Our Infant age is 2-4 years and travel for FREE with an accompanying adult, but must be able to fit into one of our infant life jackets.
What are the weight/height restrictions to ride KJet?
Children – there is no height restriction to ride KJet. However, children must be able to fit into one of our life jackets.
Adults – we do not have a weight restriction to ride KJet but you must be able to fit into one of our life jackets. We have a wide variety of life jackets available going up to a maximum size of 4XL.
Because we don’t have height or weight restrictions, the decision on whether the child can sit independently or sit on a guardians lap is subject to KJet staff discretion at the time of check-in. When sitting on a guardian’s lap, the guardians arms must be wrapped around the child, holding on to the handrail to help secure the child during the trip especially when the boat spins. The guardian has more control seated like this as opposed to the child sitting beside other passengers where there is more chance of movement during spins.
Can I go Jet boating with KJet while I am pregnant?
Unfortunately, pregnant thrill-seekers are unable to ride KJet.
What about COVID-19?
Under Alert Level One in the South Island we are able to operate safely using the following health and safety measures.
How long is the experience?
The show is approx. 12 minutes, followed by 10-15 minutes of underwater viewing.
Where is it?
Time Tripper is located under Lake Wakatipu in our underwater viewing chamber at the Main Town Pier.
Can we get a family discount?
At the moment our special rates are $10 per adult and $5 per child, it doesn’t get any better than that!
What is your child age?
Our child age is 3-14 years. Our Infant age is 0-2 years and attend for FREE with an accompanying adult.
Is it wheelchair accessible?
Unfortunately the Time Tripper experience is not wheelchair accessible as it is 5 metres below the water and accessed by two flights of stairs.
Can you film it?
We kindly request no filming and for mobile phones to be switched off during show reel. No food and drink permitted in the theater.
Does it include a Jet boat trip?
No, the Time Tripper session does not include a Jet boat trip.