Frequently Asked Questions
Got some questions about riding a Jet boat with KJet? View our most frequently asked questions below or feel free to contact us if you can’t find what you’re looking for.
Why should I choose KJet?
Where do we start? There are so many reasons! Some of these are:
– We are the world’s first commercial Jet boat company, offering fun and scenic rides on Queenstown’s waterways since 1958.
– Our trips are fantastic value for money, 60 minutes of Jet boating covering 45 kilometres on Lake Wakatipu, the Kawarau and Shotover Rivers.
– We depart from the Main Town Pier, in the centre of Queenstown Bay, walking distance from most central hotels.
– Entry to the Queenstown Underwater Observatory is FREE when you Jet boat with KJet, a great bonus for adults and kids alike!
For more information about our trips visit our KJet Experience page.
Do I need to make a booking?
Our trips depart the Main Town Pier in Queenstown Bay every hour on the hour. We are open and operating 365 days of the year, weather permitting.
Reservations are highly recommended, either online or by calling our Reservations Team on 0800 52 92 72 or +64 3 409 0000.
What should I wear?
For your comfort we recommend that you dress for the weather conditions on the day, keeping in mind that in our boats you will be travelling at 95kph and therefore the wind-chill can be frosty! Don’t forgot to bring your sunglasses, (or goggles in winter) sunscreen, as well as hats & gloves in winter months. Please ensure your little ones are dressed especially warm.
Can I take my bags on the boat?
We have complimentary storage for your belongings. There is limited storage available so please keep in mind we can only store handbags and small backpacks.
Can I take my camera on board the boat?
On our trip there are many fantastic photo opportunities so YES, we’d love you to take your camera on board to capture these moments. However your camera is taken on board at your own risk, keep in mind with Jet boating there is the risk of getting slightly wet and we need you to be able to hold on to the hand rails, especially during our 360° spins. If you need more information about this please chat to our Reservations Team and Drivers when you check-in for your trip.
Will I get wet?
Part of the fun with Jet boating is the spray and drama!
We provide full length spray jackets (with hoods) to wear under your life jacket so you will be kept mostly dry and warm. If you are really worried about getting wet then please request to our staff that you sit the centre seats of the boat. Please note we can’t guarantee seating.
Can I Jet boat in winter?
Absolutely! Make sure you dress warmly, with a hat and gloves. We also have heated hand-rails to keep your hands toasty and warm.
Can we get a family discount?
YES! We have a fantastic Family Pack offer.
Check out our Family Pack details.
What is your child age?
Our child age is 5-14 years. Our Infant age is 2-4 years and travel for FREE with an accompanying adult, but must be able to fit into one of our infant life jackets.
What are the weight/height restrictions to ride KJet?
Children – there is no height restriction to ride KJet. However, children must be able to fit into one of our life jackets.
Adults – we do not have a weight restriction to ride KJet but you must be able to fit into one of our life jackets. We have a wide variety of life jackets available going up to a maximum size of 4XL.
Where do children/infants sit?
Because we don’t have height or weight restrictions, the decision on whether the child can sit independently or sit on a guardians lap is subject to KJet staff discretion at the time of check-in. When sitting on a guardian’s lap, the guardians arms must be wrapped around the child, holding on to the handrail to help secure the child during the trip especially when the boat spins. The guardian has more control seated like this as opposed to the child sitting beside other passengers where there is more chance of movement during spins. As well as the safety aspect, small children can see more during the trip in the elevated position of sitting on a knee.
Can I ride KJet if I am pregnant?
Unfortunately, pregnant thrill-seekers are unable to ride KJet.