TERMS AND CONDITIONS

KJET COVID-19 UPDATE: 7 September 2021

As we move to COVID-19 Alert Level 2 at 11.59pm on 7 September our Jet boating and Time Tripper experiences will be operating with restrictions from 10am 8 September. For more information please click here.

Booking Conditions

All trips require minimum numbers. KJet reserves the right to cancel or postpone trips at its sole discretion and will refund the ticket purchase price if a trip is cancelled or postponed by us. All prices are listed in New Zealand dollars (NZD) and are inclusive of GST.

All passengers and their equipment are carried at their own risk. KJet take no responsibility for damage to property or equipment carried. To the extent permitted by law, all our liability for damage to your property is excluded. This exclusion is subject to any rights or remedies you may have under the Consumer Guarantees Act 1993.

Christmas Day – our first trip time is 10am through until 6pm.

Cancellation Policy

KJet reserves the right to cancel or amend a trip due to weather or unforeseen circumstances at any stage. In this case clients are given an option to rebook or receive a full refund. No-shows or cancellations within 24 hours of departure are non-refundable. Refunds are granted solely at the discretion of KJet Management.

COVID-19 cancellation policy:  If you unable to make your Jet boat trip booking due to isolation requirements, or New Zealand reverts to Level 3/Level 4 you will be offered the choice of rescheduling or a full refund. Please email bookings@kjet.co.nz for assistance.

Ticket Delivery

Upon purchase of your ticket via the KJet website, a confirmation will be emailed to you within 24 hours.

Children and Infants

Children are aged 5-14 years inclusive. Infants are aged 2-4 years and Jet boat for free with an accompanying adult.

The Remarkables Flyer and High Flyer combo child age is 0 – 11 years. There is no infant rate for these combos.

There is no height restriction to ride KJet. However, children must be able to fit into one of our life jackets.

Because we don’t have height or weight restrictions, the decision on whether the child can sit independently or sit on a guardians lap is subject to KJet staff discretion at the time of check-in.  When sitting on a guardian’s lap, the guardians arms must be wrapped around the child, holding on to the handrail to help secure the child during the trip especially when the boat spins. The guardian has more control seated like this as opposed to the child sitting beside other passengers where there is more chance of movement during spins.

As well as the safety aspect, small children can see more during the trip in the elevated position of sitting on a knee.

KJET Standard Pricing

KJet is $99 per adult, $59 per child and $299 per family for 2 adults and 2 children. Unless otherwise specified, prices are valid from 1 October 2021 until 30 September 2022 and may change without notice.

KJET Hot Deals

KJet Hot Deal special of $59 per adult applies for bookings with trip times at 10am, 1pm and 3pm made 30 November 2021 – 15 December 2021 and valid for travel until 30 September 2022. Must use promo code HOTDEALS at the time of booking. Not valid in conjunction with any other offer. Not redeemable for cash. This promotion may be changed or removed without notice. Special rate applies to 60 minute KJet trips only. Not valid with combo deals.

FREE Digital Photos

We are offering a selection of free digital photos for everyone that travels on KJet from the Main Town Pier up until and including 30 September 2021.

KJET Remarkables Flyer (Jet Boat + Helicopter Trip)

Glacier Southern Lakes Helicopters reserve the right to cancel or amend a trip due to weather or unforeseen circumstances at any stage. In this case clients are given an option to re-book or receive a full refund.

This combo requires a minimum of two people must be booked to confirm and Glacier Southern Lakes require 24 hours notice. No-shows or cancellations within 24 hours of departure are non-refundable. Refunds are granted solely at the discretion of Management. The rate of $299 per adult is valid from 1 October 2021 until 28 February 2022 and may change without notice. At the time of booking customers are required to enter their weights in kilograms for helicopter loadings.

The Remarkables Flyer combo child age is 0 – 11 years. There is no infant rate for these combos.

This combo is currently only available for direct bookings.

For full operator terms and conditions please visit: glaciersouthernlakes.co.nz/terms. KJet standard terms and conditions also apply.

KJET The Originals (Jet Boat + Bungy)

Prices are valid from 1 October 2021 until 30 September 2022 and may change without notice. Once an AJ Hackett Bungy New Zealand product has been booked and paid for this product is non-transferable and non-refundable. If you would like to move your booking forward or discuss any other booking issues, feel free to give us a call on 0800 52 92 72.

Refunds for the Bungy portion of the combo will only be issued if weather prevents AJ Hackett from safely operating OR a person is deemed unable to Bungy Jump by their Jump Operations Crew for medical reasons. Minimum age to Bungy is 10 years old. Children 14 and under require an adult to sign consent at check-in and accompany them on their experience. To Bungy you must weigh between 35kg to 235kg. For full AJ Hackett Bungy terms and conditions and medical considerations please visit: bungy.co.nz/legal. KJet standard terms and conditions also apply.

KJET Wine Sampler (Jet Boat + Wine Tour)

Combo requires a minimum of 2 adults to confirm booking.

KJet reserves the right to cancel or amend a trip due to weather or unforeseen circumstances at any stage. In this case clients are given an option to rebook or receive a full refund. No-shows or cancellations within 24 hours of departure are non-refundable.

Refunds are granted solely at the discretion of KJet Management.

Prices are valid from 1 October 2021 until 30 September 2022 and may change without notice.

KJET The Maverick (Jet Boat + Clay Target Sports)

KJet reserves the right to cancel or amend a trip due to weather or unforeseen circumstances at any stage. In this case clients are given an option to rebook or receive a full refund. No-shows or cancellations within 24 hours of departure are non-refundable. Refunds are granted solely at the discretion of KJet Management. Prices are valid from 1 October 2021 until 30 September 2022 and may change without notice.

Break One Clay Target Sports participants must be over 12 years of age and weigh around 50kgs, and be 1.5m tall. There is no child rate for this combo.

The confirmation of bookings will made upon the receipt of payment in full (unless other wise agreed).

For individual bookings Break One require that cancellations be made 24 hours prior to departure time. Cancellations within 24 hours will be charged full price.

Break One Clay Target Sports reserves the right to cancel Shoots and Activities due to inclement weather, foreseeable hazards, insufficient bookings, or events beyond our control. In these events, full refunds will be made or alternative dates offered.

This combo is on request.

KJET Chiller (Jet Boat + Minus 5° ICE BAR)

The Minus 5° ICE BAR is only open if Queenstown is in COVID-19 Alert Level One.

Alcohol will not be served on Good Friday or Easter Sunday (Mocktails only)*

KJet Chiller Family Pack combo provides a one hour Jet boat experience with KJet for 2 adults and 2 children and entry to the Minus 5 ICE BAR for 2 adults and 2 children including 2 cocktails and 2 mocktails. Additional children 5 – 14 are $75 per person and additional adults are $127 per person.

Promotion is available for bookings made online between 1 October 2021 – 30 April 2022 and for travel until 30 April 2022. Combo is not available on Christmas Day.

Minus 5° ICE BAR are happy to offer a full refund for any cancellations 24 hours prior to the booking.  Any cancellations made within 24 hours will not be eligible for a refund.

KJet Chiller is non commissionable for agents and must be booked direct online or at the Main Town Pier.

KJET + Milford Sound Combos

When booking KJet + Milford Sound Combos, you will be redirected to Southern Discoveries website to complete the booking. Once booked you will receive a booking confirmation and receipt from Southern Discoveries Ltd. For any enquiries, amendments or cancellations regarding your booking please contact Southern Discoveries directly by emailing reservations@southerndiscoveries.co.nz, calling 0800 264 536 / +64 (0) 3 441 1137 or popping in to one of their visitor centres.

For full terms and conditions, please refer to www.southerndiscoveries.co.nz/terms-of-use/

KJET Rock The Boat (Jet Boat + Queenstown Cruise)

For full terms and conditions, please refer to www.southerndiscoveries.co.nz/terms-of-use/

The Spirit of Queenstown operates daily at 1.15pm & 3.15pm Thursday – Monday.

This combo is currently $119 per adult, $69 per child and $141 per adult with wine and cheese upgrade for direct bookings until 30 April 2022.

TIME TRIPPER

Time Tripper price is $10 per adult and $5 per child.

All prices are listed in New Zealand dollars (NZD) and are inclusive of GST. Unless otherwise specified, prices are valid from 1 October 2021 until 30 September 2022 and may change without notice. Your credit card will show a charge from Kawarau Jet Services Holdings Ltd.

Time Tripper reserves the right to cancel or postpone sessions at its sole discretion and will re-book or refund the ticket purchase price if a session is cancelled or postponed by us.

No-shows or cancellations within 24 hours of departure are non-refundable. Refunds are granted solely at the discretion of Time Tripper Management.

The show is 14 minutes, followed by 15 minutes of underwater viewing.

Session times can be moved and re-booked if original date and time are no longer suitable. Please email your change request to: bookings@timetripper.co.nz.

The Time Tripper experience is not wheelchair accessible as it is 5 metres below the water and accessed by two flights of stairs, however if a caregiver is able to carry you down and up two flights of stairs you are most welcome to come down!

Child price applies for children aged 3-14 years inclusive. Infants 0 – 2 are free and may need to sit on a caregivers knee.

Check in 15 minutes prior to session.

We kindly request no filming and for mobile phones to be switched off during show reel. No food and drink permitted in the theatre.

When booked online, your booking confirmation will be emailed to you within 24 hours. If you have booked a combo, this will be confirmed within 24 hours.

Gift vouchers are not redeemable for cash.

Time Tripper booking does not include Jet boat trip.

Time Tripper is open Christmas day.

Gift Vouchers

Gift Vouchers are not redeemable for cash. No discounts apply. ID is required upon presentation of Gift Voucher. Gift Vouchers cannot be on sold. Gift Vouchers are valid for 12 months.